Information We Collect

We collect different types of information depending on how you use our services. Some of this you provide directly, while other data comes from your interactions with our platform.

How We Use Your Information

Your data helps us provide better savings education and personalized experiences. Here's what we do with the information we collect:

• Deliver educational content and savings strategies tailored to your goals
• Process enrollments and manage your participation in our programs
• Send important updates about your account and our services
• Respond to your inquiries and provide customer support
• Improve our platform through analysis of usage patterns and feedback
• Comply with Australian legal requirements and protect against fraud
• Send promotional materials about new programs (you can opt out anytime)

Data Sharing and Third Parties

Sometimes we work with other organizations to deliver our services. When we do, we're careful about who gets access to your information and why.

All third-party partners are required to maintain strict confidentiality and security standards. They can only use your information for the specific purposes we authorize.

Your Rights Under Australian Law

The Australian Privacy Principles give you significant control over your personal information. Here's what you can do:

To exercise any of these rights, email us at help@peloraqiven.com with your request. We'll verify your identity and respond promptly.

How We Protect Your Data

Security isn't just a checkbox for us. We've implemented multiple layers of protection to keep your information safe from unauthorized access, loss, or misuse.

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Strict access controls limiting who can view personal information
• Secure backup systems with encrypted storage in Australian data centers
• Employee training on privacy practices and data handling procedures
• Multi-factor authentication for account access
• Regular software updates and security patches

While we take extensive precautions, no online system is completely immune to security risks. We encourage you to protect your account credentials and report any suspicious activity immediately.

Data Retention and Deletion

We don't keep your information longer than necessary. Our retention practices balance your privacy rights with legal and operational requirements.

When data reaches the end of its retention period, we securely delete or anonymize it. You can request early deletion of certain information by contacting us directly.

Cookies and Tracking Technologies

Our website uses cookies to improve functionality and understand how visitors interact with our content. You have control over how these technologies work.

You can manage cookie preferences through your browser settings. Blocking certain cookies might affect site functionality, but you'll always have access to core features.

Children's Privacy

Our services are designed for adults aged 18 and over. We don't knowingly collect information from children under 18. If you're a parent and believe your child has provided us with personal information, contact us immediately at help@peloraqiven.com and we'll delete it promptly.

Changes to This Policy

Privacy regulations evolve, and so do our practices. We review and update this policy regularly to reflect changes in how we operate and legal requirements.

When we make significant changes, we'll notify you via email and display a prominent notice on our website. The "Last Updated" date at the top shows when the most recent revision occurred. We encourage you to review this policy periodically.

International Data Transfers

While we primarily serve Australian users and store data within Australia, some of our service providers operate internationally. When data moves outside Australia, we ensure it receives protection equivalent to Australian privacy standards through contractual safeguards and compliance frameworks.